Authentication Required -- Printing in Mac OS 10.5/10.6 Leopard and Snow Leopard

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What to do when a print job won't print and the status is "on hold - authentication required"


Printing to Windows printers got a little more complicated with Mac OS 10.5 (Leopard). You have to save your password for each printer you use, as follows. Ideally, you should only have to do this once.

If you send a job to print and it doesn't come out, check the following.

Open the printer using its dock icon.

You should see a window similar to this.

Look down at the print job list. See that text under Status that is difficult to read?

Expand it by dragging the vertical dividing line between Status and Name.


If you do not see any print jobs listed, try going to the Jobs Menu and selecting "Show Everyone's Jobs."


The job requires a password. Click Resume.

Now the password dialog box pops up. Enter your Catlin Gabel username (kassissiehr not Richard Kassissieh), enter your email/network passowrd and check "remember password" (if you are NOT using a public/shared machine).